Pissed Consumer - Earthlink has the worst customer service I have ever delt with

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Earthlink has the worst customer service I have ever delt with

Apr 21, 2008

Earthlink Internet Service complaint

I called to set my dad up with internet service. They took the information and billed his credit card right away.

First they tried to just turn on the box from there office and that did not work so they told us they would send someone out to look at the line. We missed 2 days of work waiting 2 different times for them to come out. No one showed up and no phone call.

Finally I decided that they were not what I was looking for. This was 5 weeks after the first phone call, and trying to get through to them is next to impossible. "I am sorry, we are experiencing a high call volume. Call back later" click.....

So I shut it off and my dad keeps getting money taken out of his credit card. First it was because we were over our trial time. That was one of the funnier ones. Yes we were, that is how long it took you guys. They then billed us 12.95 for the service. Then they kept telling us that they never received our equipment back. Thank god we saved the UPS tracking. But every week we still got a notice that they did not receive the box and they will be taking $150.00 out of our credit card.

Needless to say I am still calling every weekend. Going through the something, but with a different person. The outcome is always the same. " I am so sorry, we will straighten this out right away" I even have talked to supervisors that tell me this will be straighten out right away....but to no avail. If we did not save that UPS tracking they would of took $150 from us and there would of been nothing that we could of done.

We finally go Roadrunner. They set it up the next weekend and we have not one problem since.

I wish that someone would of warned me about Earthlink.

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Comments (1)

1. Written by NI, on 23-06-2008 11:35

Bad experience: I placed order online with Earthlink after reviewing JDpower's 'best' in region. Few days later, Earthlink called me to get my SSN over phone for verification. I asked them if possible to work with other details, they hung-up! After few days of wait for a follow up from earthlink, I gave up on them and called to cancel order. The associate apologized and wanted business, but apparently I did not want to go with a co.lacking customer focus.

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